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Survey – 49% of Consumers Believe Brands Are Neglecting In-App Customer Support

Survey – 49% of Consumers Believe Brands Are Neglecting In-App Customer Support

by Jeffrey Henning | Aug 3, 2022 | Consumer Surveys, E-Commerce Surveys, In the News, Professional Service Surveys

We recently conducted a survey for Helpshift, a company that assists with in-app customer service and user support for mobile-first brands. Between February 14 to 17, 2022, 1,015 US respondents gave their input on the steps that mobile-first app developers should be...
Visibility and Control are Consumers’ Priorities for Last-Mile Delivery

Visibility and Control are Consumers’ Priorities for Last-Mile Delivery

by Jeffrey Henning | Aug 1, 2022 | Consumer Surveys, E-Commerce Surveys, In the News, Logistics/Supply Chain Surveys, Travel Surveys

Our study for Anyline, Last-Mile Delivery: Customer Perception Report 2022, was recently released. We conducted this study between Feb. 14 to 17, 2022, and asked 1,015 U.S. consumers about online purchases. The increasing prevalence of online orders has led many U.S....
Gen Z Survey Exposes New Insights

Gen Z Survey Exposes New Insights

by Jeffrey Henning | Jun 29, 2022 | Consumer Surveys, Education Surveys, In the News, Training and Coaching Surveys

For the NSHSS we conducted the 2022 Career Interest Survey [PDF] of 11,495 Gen Z students from across the US to better understand their feelings on career choices, higher education, and travel. The study found that a majority of students (70%) want to travel outside...
Money Tops COVID as Leading Concern for International Travelers

Money Tops COVID as Leading Concern for International Travelers

by Jeffrey Henning | Jun 16, 2022 | Consumer Surveys, In the News, Transportation Surveys, Travel Surveys, Worldwide Surveys

On behalf of Wise, we polled 2,221 U.S. and Canadian adult (age 18+) consumers in May 2022 about their attitudes towards and plans for international travel. One particularly interesting statistic we discovered was that the leading reason for not traveling abroad...
Gen Z Survey Exposes New Insights

Where Does Gen Z Want to Work? Spotify, It Turns Out

by Jeffrey Henning | Jun 13, 2022 | Consumer Surveys, Education Surveys, Human Resource Surveys, In the News, Social Media Surveys

We conducted the 2022 Career Interest Survey [PDF], the 13th overall, for the National Society of High School Scholars. This study of over 11,495 students took place between February 13 to March 7, 2022, and discussed the attitudes and goals of high-achieving high...
A Nation of Gamers: Two Thirds of Americans Play Games Each Week

A Nation of Gamers: Two Thirds of Americans Play Games Each Week

by Jeffrey Henning | May 14, 2022 | Arts & Entertainment Surveys, Consumer Surveys, Games Industry Surveys, In the News, News

We conducted a survey of 1,074 U.S. adults from April 22 to 24, 2022 for Troy Press to get an understanding of their gaming habits. The study focused on all forms of gaming, not one particular facet, and we discovered the most frequently played medium is mobile games,...
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