Insecurity Forcing Workers To Look At Their Benefits

Insecurity Forcing Workers To Look At Their Benefits

We conducted a study for Alegeus, the leading provider of SaaS-based benefit funding and payment solutions, from October 14-16, 2022 with 1,175 U.S. respondents. The results we found showed that respondents were turning towards employer-sponsored benefits choices,...
Industry Research : ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers

Industry Research : ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers

Our study “Is the Future of Service at Home?” for ASAPP, an AI Cloud company, was recently published. Conducted from March to April 2022, we queried 572 Customer Support, Sales and Technical Agents who live and work in the United States their feelings...
Over 1/3 of AI and Analytics Projects in the Cloud Fail Due to Data Quality, New Data Reveals

Over 1/3 of AI and Analytics Projects in the Cloud Fail Due to Data Quality, New Data Reveals

…“The growth of cloud computing is fundamental to the future of AI, analytics and machine learning initiatives,” said Trifacta CEO Adam Wilson. “Unfortunately, the pace and scale at which this growth is happening underscores the need for coordinated data...