Yes/No Questions vs. All-That-Apply Questions
Sometimes you have to say “No” to yes/no questions! While such questions are easy to write, they are not right for every task.
Sometimes you have to say “No” to yes/no questions! While such questions are easy to write, they are not right for every task.
Successful surveys are a relay race, handing off between the client and research firm at multiple steps.
Generative AI makes significant mistakes interpreting survey research, including these three common errors.
A customer complaint went viral. The anecdote reinforced negative brand perceptions. The story was not going away. Initial corporate responses hadn’t worked.