On the 50th Anniversary of the First Mobile Phone Call, New Study Finds People Would Rather Give Up Almost Anything Than Their Phone

On the 50th Anniversary of the First Mobile Phone Call, New Study Finds People Would Rather Give Up Almost Anything Than Their Phone

by | Apr 22, 2023 | Cloud Platform Surveys, Consumer Surveys, In the News, Social Media Surveys

We were recently commissioned by Sinch to conduct a survey of 1076 mobile phone users between March 24-26 to better understand the evolving role that cell phones have in daily life. The majority of respondents see their cell phones as vital, with 72% stating they...
Industry Research : ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers

Industry Research : ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers

by | Jun 27, 2022 | AI and Machine Learning Surveys, B2B Surveys, Business Intelligence and Data Analytics Surveys, Cloud Platform Surveys, COVID-19 Surveys, Employee Surveys, In the News

Our study “Is the Future of Service at Home?” for ASAPP, an AI Cloud company, was recently published. Conducted from March to April 2022, we queried 572 Customer Support, Sales and Technical Agents who live and work in the United States their feelings...
TCP Software’s “State of the U.S. Workforce” Survey Finds Significant Workforce Management Tech Gap Exists in Modern Businesses

TCP Software’s “State of the U.S. Workforce” Survey Finds Significant Workforce Management Tech Gap Exists in Modern Businesses

by | Feb 22, 2022 | B2B Surveys, CEO Surveys, Cloud Platform Surveys, COVID-19 Surveys, In the News, SaaS Surveys

On behalf of TCP Software we surveyed 304 U.S. managers and executives for their study The State of the U.S. Workforce: Bridging the Tech Gap to Manage Your People More Effectively. The survey was fielded between October 14-20, 2021, and found that many...