Industry Research : ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers

Industry Research : ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers

Our study “Is the Future of Service at Home?” for ASAPP, an AI Cloud company, was recently published. Conducted from March to April 2022, we queried 572 Customer Support, Sales and Technical Agents who live and work in the United States their feelings...
TCP Software’s “State of the U.S. Workforce” Survey Finds Significant Workforce Management Tech Gap Exists in Modern Businesses

TCP Software’s “State of the U.S. Workforce” Survey Finds Significant Workforce Management Tech Gap Exists in Modern Businesses

On behalf of TCP Software we surveyed 304 U.S. managers and executives for their study The State of the U.S. Workforce: Bridging the Tech Gap to Manage Your People More Effectively. The survey was fielded between October 14-20, 2021, and found that many...
Report Shows 41% Of GRC Professionals Adopting Cloud-Based Technology in Post-Pandemic Recovery

Report Shows 41% Of GRC Professionals Adopting Cloud-Based Technology in Post-Pandemic Recovery

In our survey for Galvanize, a Diligent brand, we asked 105 GRC professionals and 108 non-GRC professionals who work in a similar department about how their companies view them. The study, conducted in the US and Canada during April 2021 found that 53% of those...