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Survey – 49% of Consumers Believe Brands Are Neglecting In-App Customer Support

Survey – 49% of Consumers Believe Brands Are Neglecting In-App Customer Support

by Logan Mine | Aug 3, 2022 | Consumer Surveys, E-Commerce Surveys, In the News

We recently conducted a survey for Helpshift, a company that assists with in-app customer service and user support for mobile-first brands. Between February 14 to 17, 2022, 1,015 US respondents gave their input on the steps that mobile-first app developers should be...
Visibility and Control are Consumers’ Priorities for Last-Mile Delivery

Visibility and Control are Consumers’ Priorities for Last-Mile Delivery

by Logan Mine | Aug 1, 2022 | Consumer Surveys, COVID-19 Surveys, E-Commerce Surveys, In the News

Our study for Anyline, Last-Mile Delivery: Customer Perception Report 2022, was recently released. We conducted this study between Feb. 14 to 17, 2022, and asked 1,015 U.S. consumers about online purchases. The increasing prevalence of online orders has led many U.S....
Exactly What Online Shoppers Value Most Within Their Favorite Retailer

Exactly What Online Shoppers Value Most Within Their Favorite Retailer

by Logan Mine | Nov 23, 2021 | B2B Surveys, Consumer Surveys, E-Commerce Surveys, In the News, Worldwide Surveys

For Zoovu, a consumer personalization company, we conducted The Humanizing Digital 2020 Report, which surveyed 1077 consumers between the ages of 17-69 in the US, UK, and Germany. The report gathered data on the shopping habits and brand loyalty of the respondents,...
Report: 81% of Online Retailers Increase AI Budget To Boost Holiday Sales

Report: 81% of Online Retailers Increase AI Budget To Boost Holiday Sales

by Logan Mine | Oct 29, 2021 | B2B Surveys, Consumer Surveys, E-Commerce Surveys, Holiday Surveys, In the News, Retail Surveys

To get a multi-faceted analysis of the 2021 eCommerce outlook in our recent survey for analytics company Anodot: 2021 eCommerce Outlook Report: A Two-Sided View, we interviewed 1,057 U.S.-based consumer respondents in a study from September 10 to 13, 2021. We...
Consumers Frustrated With The Online Shopping Experience, Study Finds

Consumers Frustrated With The Online Shopping Experience, Study Finds

by Logan Mine | May 19, 2021 | Consumer Surveys, E-Commerce Surveys, In the News, Major Media

For Coveo, we conducted the Relevance Report 2021 Ecommerce, which aimed to learn what areas ecommerce is succeeding and failing, as well as the areas in which online shopping needs improvement. The study surveyed 1988 US consumers in two waves, the first in December...
AI-Powered Chat and Cognitive Search Personalize Fast Customer Self-Service

AI-Powered Chat and Cognitive Search Personalize Fast Customer Self-Service

by Dominic DeSousa | Jan 27, 2020 | AI and Machine Learning Surveys, B2B Surveys, E-Commerce Surveys, In the News, Retail Surveys, Worldwide Surveys

…A 2019 study of 314 marketing professionals by Evergage and Researchscape International found that major retailers, such as Carhartt and Zumiez, are successfully using machine learning to boost online sales conversions. The retailers use machine learning to...
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