US Retailers Plan Major Investment Into Distribution Networks To Handle E-Commerce Boom

by Logan Mine | Mar 13, 2021 | inthenews

For Blue Yonder we released the Fulfillment Research Report, which focused on the effect the COVID-19 pandemic has influenced automation in the workplace and usage of micro-fulfillment centers and dark stores. The October 2020 study asked 300 senior executives across...

Coveo Research Finds Lack of Online Relevance Costing Revenue, Impeding Customer Service, Overwhelming Employees, Turning Off Shoppers

by Logan Mine | Mar 13, 2021 | inthenews

For relevance technology software firm Coveo, we conducted a study to better understand the challenges faced by employees when searching for relevant information to better perform their jobs. The study asked 1988 US consumers their frustrations regarding Ecommerce,...

Workers Struggle With ‘Irrelevant’ Information Provided by Employers, Firm Says

by Logan Mine | Mar 13, 2021 | inthenews

We conducted a study for Coveo, a software firm focused on relevance platforms, in which we asked 1988 US consumers about their frustrations and challenges across Ecommerce, customer service, and employee experiences. The study found that 85% of respondents were not...

Marketing Metrics Are Changing — And That’s a Good Thing

by Logan Mine | Feb 12, 2021 | inthenews

Our research into the benefits of personalization in marketing was highlighted in a recent article on What They Think. “Gone are the days of evaluating campaigns largely in terms of response rate, conversion rate, and dollars per sale. Have you noticed? When we...

Survey Finds Lack of Trust in Information Public Receives from Local Officials, Low Level of Confidence in Vaccine Rollout

by Logan Mine | Feb 12, 2021 | inthenews

Our work for Rave Mobile Safety’s Emergency Communication and Public Safety Trust Survey was highlighted in an article. The study was conducted in late 2020 and early 2021, asking 1011 US adults about their feelings towards first responders and other government...

Why New Survey That Shows Low Public Confidence In States To Distribute Covid-19 Vaccine Is A Wake-Up Call For Business Leaders

by Logan Mine | Feb 5, 2021 | inthenews

Our recent survey for Rave Mobile Safety was recently highlighted in an article. The study, which was conducted in late December 2020 and early January 2021, polled 1011 adults across the US in order to better understand the challenges public safety leaders and...