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AI-Powered Chat and Cognitive Search Personalize Fast Customer Self-Service
...A 2019 study of 314 marketing professionals by Evergage and Researchscape International found that major retailers, such as Carhartt and Zumiez,...
Over 1/3 of AI and Analytics Projects in the Cloud Fail Due to Data Quality, New Data Reveals
...“The growth of cloud computing is fundamental to the future of AI, analytics and machine learning initiatives,” said Trifacta CEO Adam Wilson....
The Rise of Artificial Intelligence in Marketing
...Studies have shown using AI to deliver personalized content on websites presents significant improvements in performance. One recent study, done...
Industry Research : ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers
Our study "Is the Future of Service at Home?" for ASAPP, an AI Cloud company, was recently published. Conducted from March to April 2022, we queried...
IT Professionals Reveal Cloud Data Platform Highs and Lows of 2021
Our Cloud Data and Analytics Survey for ChaosSearch was recently published. For this study we interviewed 1,020 U.S. IT professionals, working in...
Over 1/3 of AI and Analytics Projects in the Cloud Fail Due to Data Quality, New Data Reveals
...“The growth of cloud computing is fundamental to the future of AI, analytics and machine learning initiatives,” said Trifacta CEO Adam Wilson....
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Sponsored Content Fills Journo Gaps
V2 Communications recently released their report, the V2 2023 State of Sponsored Content, for which we conducted a study of 1,401 US consumers to...
Paperless Parts Issues 2022 Custom Part Buyer Survey
We recently conducted a survey for Paperless Parts, the "2022 Custom Part Buyer Expectations" which served as a follow up to our similarly titled...
Insecurity Forcing Workers To Look At Their Benefits
We conducted a study for Alegeus, the leading provider of SaaS-based benefit funding and payment solutions, from October 14-16, 2022 with 1,175 U.S....
Many Parents Skipping Mall Santa Visit in 2021, But Unconcerned Over Toy Shortage, Survey Finds
Our study for Zuhoo, the leading virtual Santa company, found that nearly half of parents who celebrate Christmas are planning to cancel their visit...
WFH: Using AI to Battle Video Fatigue
In our survey for Uniphore, a conversational service automation (CSA) company, we asked 3100 consumers about their experiences of video fatigue...
MIL-OSI: Microbusinesses at Risk: 1 in 4 Report Not Receiving Payments or Waiting Over a Year to Be Paid, Wave Survey Finds
In our recent survey for all-in-one money management solution for small businesses Wave, we found that over 70% of microbusinesses have struggled,...
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Mental Health, Physical Security Top Concerns In 2022
Our February 2022 study for Rave Mobile Safety was highlighted in a recent article about the concerns facing students in the coming year. The 2022...
To Zoom or Not To Zoom: When Clients Want (and Don’t Want) to Videoconference
Our 2021 study for Uniphore was cited in an article about workers feelings towards Zoom, and how the current state of meetings have been effected in...
Salesforce Recognized as a Leader in 2021 Gartner Magic Quadrant for Personalization Engines
Our 2020 Trends in Personalization study for Salesforce was recently cited as part of why Salesforce made Gartner's Personalization Engines Magic...
The State of Small Business in 2022: Majority of Owners Have Less Than $5,000 Free Cash Flow, Wave Survey Finds
Our study for one-stop money management solution for small businesses, Wave, was recently released. This online survey of 1,202 U.S. small business...
MIL-OSI: Report: Consumers Admit to Submitting False Fraud Disputes to Get Their Money Back
On behalf of Sift, Researchscape International polled 1,231 adults (aged 18+) across the United States via online survey in October and November...
Paying Medical Bills Can Be an Emotionally Fraught Experience
We conducted a survey for healthcare management company Visitpay, which was highlighted in a recent article. Over 1000 consumers who had paid...
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