In our survey for Uniphore, a conversational service automation (CSA) company, we asked 3100 consumers about their experiences of video fatigue during the COVID-19 pandemic, which has led to a huge decrease of in person meetings. The study, which asked 1,000 U.S. consumers and 2100 across Australia, India, Indonesia, Japan, Malaysia, Philippines, Singapore, UAE and Vietnam was completed in June 2021. Research found that distractions were readily available, and caused a great deal of problems to consumers on video calls, with participants admitted to doing a wide range of nonprofessional multitasking, personal tasks and other projects during video calls, including web surfing, online shopping and social media scanning. Read the full story at The Edge Markets.
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