On behalf of Sift, Researchscape International polled 1,231 adults (aged 18+) across the United States via online survey in October and November 2021. The results of the study were released in the Q4 2021 Digital Trust & Safety Index report. The report found that 17% of consumers submitted fraudulent fraud claims to get their money back on a transaction. This is in contrast to the amount of respondents who filed disputes against genuine fraud cases, a total of 42%. As stated by Sift’s Trust and Safety Architect, Brittany Allen “For merchants, rising disputes mean losses across the product or service itself, labor and shipping, not to mention mounting operational costs, excessive fees from payment networks, and potential revocation of payment options altogether. With a Digital Trust & Safety approach, merchants can scale fraud prevention strategies at every touchpoint to reduce all abuse, including disputes, streamline chargeback management, and maximize growth”.

Read the full article on ForeignAffairs, GlobalNewswire, Merchant Risk Council, The Paypers, Crain’s Detroit Business, or Benzinga.

Author Notes:

Jeffrey Henning

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Jeffrey Henning, IPC is a professionally certified researcher and has personally conducted over 1,400 survey research projects. Jeffrey is a member of the Insights Association and the American Association of Public Opinion Researchers. In 2012, he was the inaugural winner of the MRA’s Impact award, which “recognizes an industry professional, team or organization that has demonstrated tremendous vision, leadership, and innovation, within the past year, that has led to advances in the marketing research profession.” In 2022, the Insights Association named him an IPC Laureate. Before founding Researchscape in 2012, Jeffrey co-founded Perseus Development Corporation in 1993, which introduced the first web-survey software, and Vovici in 2006, which pioneered the enterprise-feedback management category. A 35-year veteran of the research industry, he began his career as an industry analyst for an Inc. 500 research firm.