The second installment of our survey for Blue Yonder was released, polling 300 senior executives from retail and e-commerce in October 2020. This report identifies “the most pressing e-commerce fulfillment priorities and investments of today’s retail executives amid the COVID-19 pandemic.”

In the next year, 50% more retailers seek to automate their fulfillment locations to meet with higher consumer demands. Retailers expect to double their usage of pop-up distribution centers (DCs), dark stores, and micro-fulfillment centers.

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Author Notes:

Jeffrey Henning

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Jeffrey Henning, IPC is a professionally certified researcher and has personally conducted over 1,400 survey research projects. Jeffrey is a member of the Insights Association and the American Association of Public Opinion Researchers. In 2012, he was the inaugural winner of the MRA’s Impact award, which “recognizes an industry professional, team or organization that has demonstrated tremendous vision, leadership, and innovation, within the past year, that has led to advances in the marketing research profession.” In 2022, the Insights Association named him an IPC Laureate. Before founding Researchscape in 2012, Jeffrey co-founded Perseus Development Corporation in 1993, which introduced the first web-survey software, and Vovici in 2006, which pioneered the enterprise-feedback management category. A 35-year veteran of the research industry, he began his career as an industry analyst for an Inc. 500 research firm.