Emergn Study Reveals Workplace Training Programs Lack Effectiveness and Alignment with Skills Employees Want Most

Emergn Study Reveals Workplace Training Programs Lack Effectiveness and Alignment with Skills Employees Want Most

Our study for Emergn “The Pursuit of Effective Workplace Learning” was recently released after being conducted between July and August 2022. The study, for which we asked over 1200 professionals in the US and UK their thoughts on how businesses can better...
Act! Released Findings On the Role of CRM in Today’s SMBs

Act! Released Findings On the Role of CRM in Today’s SMBs

In May, we partnered with Act! to survey 1,146 U.S. small and medium-sized business owners and managers. The study was conducted to better understand how their usage of customer relationship management (CRM) and marketing automation solutions have impacted their...
Industry Research : ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers

Industry Research : ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers

Our study “Is the Future of Service at Home?” for ASAPP, an AI Cloud company, was recently published. Conducted from March to April 2022, we queried 572 Customer Support, Sales and Technical Agents who live and work in the United States their feelings...