9 out of 10 Marketers Deploy Personalization to Improve Customer Experiences, According to New Evergage Study

9 out of 10 Marketers Deploy Personalization to Improve Customer Experiences, According to New Evergage Study

(Updated to reflect new citation April. 19, 2022) As organizations seek to drive better relationships with their customers and prospects across channels, the question is no longer if they should deploy personalization but how. Equally fascinating is the why behind...
TCP Software’s “State of the U.S. Workforce” Survey Finds Significant Workforce Management Tech Gap Exists in Modern Businesses

TCP Software’s “State of the U.S. Workforce” Survey Finds Significant Workforce Management Tech Gap Exists in Modern Businesses

On behalf of TCP Software we surveyed 304 U.S. managers and executives for their study The State of the U.S. Workforce: Bridging the Tech Gap to Manage Your People More Effectively. The survey was fielded between October 14-20, 2021, and found that many...
To Zoom or Not To Zoom: When Clients Want (and Don’t Want) to Videoconference

To Zoom or Not To Zoom: When Clients Want (and Don’t Want) to Videoconference

Our 2021 study for Uniphore was cited in an article about workers feelings towards Zoom, and how the current state of meetings have been effected in the past few years. “In a 2021 survey by Researchscape International, 39 percent of U.S. respondents said they...