VisitPay Finds Medical Bills are High Stress, Low Priority in COVID Era

Updated to include recent citations.

We surveyed 1661 US consumers from November 10-13, 2020 for VisitPay, in order to get a better understanding of their feelings in relation to medical billing and the stresses that COVID-19 has created. A large portion of respondents (60%) felt that medical bills are one of the greatest sources of stress, falling just behind credit card payments. However when listed in order by payment priority, medical payments were ranked at the bottom.

VisitPay CEO and Co-Founder had this to say “Medical bills are a reality for almost every American, yet they continue to serve as sources of stress that many of us try to avoid — whether by not seeking medical care in the first place, or by ignoring the bills once they come in. The key truth for providers is the need to focus on the patient financial experience from beginning to end, with transparency and ease of access to guide patients through the billing process with compassion and tailored payment alternatives that fit their needs.”

The study was cited by a more recent article from Patient Engagement Hit.

Read the full article at Street Insider or Patient Engagement Hit.

Author Notes:

Jeffrey Henning

Jeffrey Henning, IPC is a professionally certified researcher and has personally conducted over 1,400 survey research projects. Jeffrey is a member of the Insights Association and the American Association of Public Opinion Researchers. In 2012, he was the inaugural winner of the MRA’s Impact award, which “recognizes an industry professional, team or organization that has demonstrated tremendous vision, leadership, and innovation, within the past year, that has led to advances in the marketing research profession.” In 2022, the Insights Association named him an IPC Laureate. Before founding Researchscape in 2012, Jeffrey co-founded Perseus Development Corporation in 1993, which introduced the first web-survey software, and Vovici in 2006, which pioneered the enterprise-feedback management category. A 35-year veteran of the research industry, he began his career as an industry analyst for an Inc. 500 research firm.