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Act! Released Findings On the Role of CRM in Today’s SMBs
In May, we partnered with Act! to survey 1,146 U.S. small and medium-sized business owners and managers. The study was conducted to better...
Industry Research : ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers
Our study "Is the Future of Service at Home?" for ASAPP, an AI Cloud company, was recently published. Conducted from March to April 2022, we queried...
HR Leaders Challenged in Addressing Employee Mental Health Needs
We recently released a study for Uprise Health, a leading digital mental health company, which found that human resources (HR) leaders are finding...
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Tony Bickel: Wisconsin Cares About Kids
Our study conducted for the National Parents Organization and Wisconsin for Children and Families was featured in an article for the Chippewa...
Many Parents Skipping Mall Santa Visit in 2021, But Unconcerned Over Toy Shortage, Survey Finds
Our study for Zuhoo, the leading virtual Santa company, found that nearly half of parents who celebrate Christmas are planning to cancel their visit...
Exactly What Online Shoppers Value Most Within Their Favorite Retailer
For Zoovu, a consumer personalization company, we conducted The Humanizing Digital 2020 Report, which surveyed 1077 consumers between the ages of...
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Shoppers May Shun Retailers with Poor Product Suggestions
Email marketing is one of the most evergreen retail tactics. It's also one of the most targeted forms of messaging since recipients opt-in and often...
INCREASING B2B SOCIAL SCREEN TIME WITH VIDEO
For B2B brands, engaging buyers in social conversations early in the buying process can help them get ahead of the competition. Videos are a key way...
Email’s Still the Most Common Channel for Personalization, but Efforts Remain Fairly Basic
More than three-quarters (77%) of marketers are personalizing their email marketing, which, joined by websites (52%), are the only channels in which...
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Consumer Expectations Report + Infographic
The amount of information, choice and technological opportunities that are available today make nearly everyone expect more. Customer expectations...
Global Expansion Meets Domestic and International Challenges
Most [U.S. small and medium businesses] are looking to increase their presences in China, the United Kingdom (U.K.), or Canada over the next 12...
Personalization Is Drawing Near Mainstream While Many Marketers Remain Stuck At The Basics
Personalization has a high priority among digital marketers in the US. As a result more than 85% of marketers are now serving up relevant...
Through The Roof: AI Adoption Accelerates Manufacturing Growth And Transformation
We recently conducted a study for Rootstock Software, which assessed how manufacturers currently view and use AI in their everyday operations, their...
New National Survey Shows Californians Raise Early Bicycle Riders While New Yorkers Lag
On behalf of Early Rider we conducted a survey to help raise awareness of the importance of learning to ride during National Bike Month. Conducted...
Cloudinary Video Survey: Brands Struggle to Deliver Video-Rich Experiences at Scale
We conducted a global survey about video marketing for Cloudinary between February 27 and March 12, for which we surveyed 303 web developers,...