More than 80% of retailers seek control of outsourced delivery networks

For the delivery experience platform FarEye we recently conducted the “Eye on Last-mile Delivery” survey. This study analyzed responses from 300 leaders across retail and logistics with responsibility for logistics and retail operations in the U.S. (32%), EMEA (36%) and APAC (32%) regions. A notable finding was that nearly 57% of retailers have outsourced their delivery networks over the past five years, yet 84% of retailers claim their organization needs more control over their outsourced delivery networks. Cost is the primary concern of companies who implement last-mile deliveries, accounting for 53% of overall shipping costs, the leading causes for these costs are: fuel (59%), address location (39%), labor (36%) and first delivery failure (34%). Fifty-five percent of retailers surveyed are focused on reducing cost of delivery over the next five years. An additional goal is increasing customer satisfaction (53%) as the #2 priority of those surveyed.

Read more on BusyContinent, Chain Store Age, Parcel and Post Technology International, Supply Chain Quarterly, and SDC Executive.

The study has also seen extensive coverage internationally, as can be seen on El Financiero, Agencia Tocantins, China Wuliu, Jiji, Informazione.it, and Le Lezard.

Author Notes:

Jeffrey Henning

Jeffrey Henning, IPC is a professionally certified researcher and has personally conducted over 1,400 survey research projects. Jeffrey is a member of the Insights Association and the American Association of Public Opinion Researchers. In 2012, he was the inaugural winner of the MRA’s Impact award, which “recognizes an industry professional, team or organization that has demonstrated tremendous vision, leadership, and innovation, within the past year, that has led to advances in the marketing research profession.” In 2022, the Insights Association named him an IPC Laureate. Before founding Researchscape in 2012, Jeffrey co-founded Perseus Development Corporation in 1993, which introduced the first web-survey software, and Vovici in 2006, which pioneered the enterprise-feedback management category. A 35-year veteran of the research industry, he began his career as an industry analyst for an Inc. 500 research firm.