For the delivery experience platform FarEye we recently conducted the “Eye on Last-mile Delivery” survey. This study analyzed responses from 300 leaders across retail and logistics with responsibility for logistics and retail operations in the U.S. (32%), EMEA (36%) and APAC (32%) regions. A notable finding was that nearly 57% of retailers have outsourced their delivery networks over the past five years, yet 84% of retailers claim their organization needs more control over their outsourced delivery networks. Cost is the primary concern of companies who implement last-mile deliveries, accounting for 53% of overall shipping costs, the leading causes for these costs are: fuel (59%), address location (39%), labor (36%) and first delivery failure (34%). Fifty-five percent of retailers surveyed are focused on reducing cost of delivery over the next five years. An additional goal is increasing customer satisfaction (53%) as the #2 priority of those surveyed.

Read more on BusyContinent, Chain Store Age, Parcel and Post Technology International, Supply Chain Quarterly, and SDC Executive.

The study has also seen extensive coverage internationally, as can be seen on El Financiero, Agencia Tocantins, China Wuliu, Jiji, Informazione.itand Le Lezard.