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Industry Research : ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers
Our study "Is the Future of Service at Home?" for ASAPP, an AI Cloud company, was recently published. Conducted from March to April 2022, we queried...
TCP Software’s “State of the U.S. Workforce” Survey Finds Significant Workforce Management Tech Gap Exists in Modern Businesses
On behalf of TCP Software we surveyed 304 U.S. managers and executives for their study The State of the U.S. Workforce: Bridging the Tech Gap to...
IT Professionals Reveal Cloud Data Platform Highs and Lows of 2021
Our Cloud Data and Analytics Survey for ChaosSearch was recently published. For this study we interviewed 1,020 U.S. IT professionals, working in...
Report: Scams Accounted for Nearly 60% of User-Generated Malicious Content in Q1 2021
For Digital Trust & Safety leader Sift, we conducted a survey, which was recently featured in their Q2 2021 Digital Trust & Safety Index...
Survey Finds Low Level Of Trust In Local Officials As COVID Vaccines Rollout
In our 2021 Survey of Public Trust: Emergency Communication and Public Safety for Rave Mobile Security, we interviewed 1011 US adults about their...
The Unprecedented Lumber Shortage, in 8 Charts
"Among homeowners, 37% said they've delayed a home project during the pandemic. The top reasons: material cost (39%), lost income (35%), and...
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Evergage Doubles Revenues for Third Straight Year, Delivering Personalization to More Than 3 Billion People
According to Evergage's fourth annual study, "2017 Trends in Personalization," conducted with Researchscape International, nine of out 10 marketers...
Evergage Says Majority Of Brands Use Personalization
According to Evergage’s “2016 Trends in Personalization” report, 85 percent of marketers are using personalization this year. Conducted with...
3 in 4 Teens Lack Knowledge and Confidence in Personal Finance
A recent article was published in response to our survey for Greenlight, fielded between February 26 and March 2, 2021, among 1,029 respondents in...
Not Everyone is Feeling the Recovery: The Economy as Told By 8 Charts
The COVID-19 coronavirus has had a serious impact on many American's lives, as a poll conducted by Researchscape of 3,113 US adults found that only...
Poor Credit Health Leads to Shame, Tears and Hurts Mental, Physical Health
Credit Sesame, the leading financial health management platform, today announced new survey findings that reveal the toll poor credit health takes...
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