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Industry Research : ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers
Our study "Is the Future of Service at Home?" for ASAPP, an AI Cloud company, was recently published. Conducted from March to April 2022, we queried...
Briefing: Measuring the impact of the COVID-19 Economy on AI/ML Projects and Teams
The current COVID-19 pandemic currently threatens economies with major disruptions and uncertainties. In this volatile economic environment,...
AI-Powered Chat and Cognitive Search Personalize Fast Customer Self-Service
...A 2019 study of 314 marketing professionals by Evergage and Researchscape International found that major retailers, such as Carhartt and Zumiez,...
Research Finds Majority of Lenders Now Use Alternative Data in their Underwriting Process
For Nova Credit, we conducted a survey of 185 decision makers in the lending industry in October 2022. The study found that underwriting could be...
Emergn Study Reveals Workplace Training Programs Lack Effectiveness and Alignment with Skills Employees Want Most
Our study for Emergn "The Pursuit of Effective Workplace Learning" was recently released after being conducted between July and August 2022. The...
Industry Research : ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers
Our study "Is the Future of Service at Home?" for ASAPP, an AI Cloud company, was recently published. Conducted from March to April 2022, we queried...
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On the 50th Anniversary of the First Mobile Phone Call, New Study Finds People Would Rather Give Up Almost Anything Than Their Phone
We were recently commissioned by Sinch to conduct a survey of 1076 mobile phone users between March 24-26 to better understand the evolving role...
Trucking Fleets Need Convincing Driver Safety Can Drive Revenue, Survey
For trucking safety company Motive, we conducted a survey [PDF] of 1100 truck fleet owners in March 2023 to better understand their priorities. The...
Sponsored Content Fills Journo Gaps
V2 Communications recently released their report, the V2 2023 State of Sponsored Content, for which we conducted a study of 1,401 US consumers to...
Report: Scams Accounted for Nearly 60% of User-Generated Malicious Content in Q1 2021
For Digital Trust & Safety leader Sift, we conducted a survey, which was recently featured in their Q2 2021 Digital Trust & Safety Index...
Survey Finds Low Level Of Trust In Local Officials As COVID Vaccines Rollout
In our 2021 Survey of Public Trust: Emergency Communication and Public Safety for Rave Mobile Security, we interviewed 1011 US adults about their...
The Unprecedented Lumber Shortage, in 8 Charts
"Among homeowners, 37% said they've delayed a home project during the pandemic. The top reasons: material cost (39%), lost income (35%), and...
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Salesforce Recognized as a Leader in 2021 Gartner Magic Quadrant for Personalization Engines
Our 2020 Trends in Personalization study for Salesforce was recently cited as part of why Salesforce made Gartner's Personalization Engines Magic...
Global Hiring Survey Reveals Renewed Focus on DE&I and Hiring Innovation
For video interviewing, assessments, chatbot and recruiting automation technology company HireVue, we conducted a worldwide study of 1,142 hiring...
Symphony “Workplace Confidential” Survey: Today’s Casual Workforce Creates Major Security Risk for Employers
Symphony Communication Services, LLC, the leading secure team collaboration platform, today released the results of its Symphony Workplace...
Paying Medical Bills Can Be an Emotionally Fraught Experience
We conducted a survey for healthcare management company Visitpay, which was highlighted in a recent article. Over 1000 consumers who had paid...
Wave Study Reveals Factors That Can Increase Timely Payments For Microbusinesses by More Than 15%
We conducted a survey for Macro Trends in Microbusiness: The Wave Report on Getting Paid 2021, in July 2021 for all-in-one money management solution...
Greenlight CEO Says Latest App Seeks To ‘Empower More Parents To Start Investing’
Our survey for the money app for families Greenlight, was recently highlighted in an article discussing the growing importance of financial literacy...
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