For Blue Yonder we released the Fulfillment Research Report, which focused on the effect the COVID-19 pandemic has influenced automation in the workplace and usage of micro-fulfillment centers and dark stores. The October 2020 study asked 300 senior executives across the  retail and e-commerce industries in the US to better understand the changes and adaptations in their businesses. Of those surveyed 23% expect that most fulfilment locations will be automated in the next 12 months, and 17% have already achieved full automation. Also of note was that 48% of executives want to improve pricing and promotion, in order to ensure profitability from market launch until markdown, with another majority seeking improvement in the picking processes (39%) and reduction of warehouse costs (38%).

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