US Retailers Plan Major Investment Into Distribution Networks To Handle E-Commerce Boom

by | Dec 8, 2020 | B2B Surveys, CEO Surveys, Employee Surveys, In the News, Travel Surveys

For Blue Yonder we released the Fulfillment Research Report, which focused on the effect the COVID-19 pandemic has influenced automation in the workplace and usage of micro-fulfillment centers and dark stores. The October 2020 study asked 300 senior executives across the  retail and e-commerce industries in the US to better understand the changes and adaptations in their businesses. Of those surveyed 23% expect that most fulfilment locations will be automated in the next 12 months, and 17% have already achieved full automation. Also of note was that 48% of executives want to improve pricing and promotion, in order to ensure profitability from market launch until markdown, with another majority seeking improvement in the picking processes (39%) and reduction of warehouse costs (38%).

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Author Notes:

Jeffrey Henning

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Jeffrey Henning, IPC is a professionally certified researcher and has personally conducted over 1,400 survey research projects. Jeffrey is a member of the Insights Association and the American Association of Public Opinion Researchers. In 2012, he was the inaugural winner of the MRA’s Impact award, which “recognizes an industry professional, team or organization that has demonstrated tremendous vision, leadership, and innovation, within the past year, that has led to advances in the marketing research profession.” In 2022, the Insights Association named him an IPC Laureate. Before founding Researchscape in 2012, Jeffrey co-founded Perseus Development Corporation in 1993, which introduced the first web-survey software, and Vovici in 2006, which pioneered the enterprise-feedback management category. A 35-year veteran of the research industry, he began his career as an industry analyst for an Inc. 500 research firm.