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Industry Research : ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers
Our study "Is the Future of Service at Home?" for ASAPP, an AI Cloud company, was recently published. Conducted from March to April 2022, we queried...
Briefing: Measuring the impact of the COVID-19 Economy on AI/ML Projects and Teams
The current COVID-19 pandemic currently threatens economies with major disruptions and uncertainties. In this volatile economic environment,...
AI-Powered Chat and Cognitive Search Personalize Fast Customer Self-Service
...A 2019 study of 314 marketing professionals by Evergage and Researchscape International found that major retailers, such as Carhartt and Zumiez,...
Research Finds Majority of Lenders Now Use Alternative Data in their Underwriting Process
For Nova Credit, we conducted a survey of 185 decision makers in the lending industry in October 2022. The study found that underwriting could be...
Emergn Study Reveals Workplace Training Programs Lack Effectiveness and Alignment with Skills Employees Want Most
Our study for Emergn "The Pursuit of Effective Workplace Learning" was recently released after being conducted between July and August 2022. The...
Industry Research : ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers
Our study "Is the Future of Service at Home?" for ASAPP, an AI Cloud company, was recently published. Conducted from March to April 2022, we queried...
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AI-Powered Automation Enhances Job Fulfillment for Nearly 60% Of Workers: Report
In our recent study for UiPath, fielded in March 2023, we surveyed 6,460 respondents from the U.S, Japan, Germany, India, UK, France, Australia, and...
86% of Indians Believe AI-Powered Automation Improves Job Fulfillment: UiPath Survey
We conducted a study for UiPath via an online survey fielded in March 2023. There were 6,460 respondents to the survey and participants included...
On the 50th Anniversary of the First Mobile Phone Call, New Study Finds People Would Rather Give Up Almost Anything Than Their Phone
We were recently commissioned by Sinch to conduct a survey of 1076 mobile phone users between March 24-26 to better understand the evolving role...
New Survey Highlights Pandemic’s Effects on Health Goals, Behaviors
Our study for The Monday Campaigns was highlighted in a article addressing the health impacts of the COVID-19 pandemic. We surveyed 1063 US citizens...
Survey On Retail Trends: Expect More Automation, Microfulfillment, And ‘Pop Up’ DCs
The second installment of our survey for Blue Yonder was released, polling 300 senior executives from retail and e-commerce in October 2020. This...
The Best Way to Lose Weight Boils Down to These 5 Principles
Our recent survey for The Monday Campaigns was highlighted in a recent article about 5 principles for weight loss. We surveyed 1063 US citizens and...
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Evergage Says Majority Of Brands Use Personalization
According to Evergage’s “2016 Trends in Personalization” report, 85 percent of marketers are using personalization this year. Conducted with...
Poor Credit Health Leads to Shame, Tears and Hurts Mental, Physical Health
Credit Sesame, the leading financial health management platform, today announced new survey findings that reveal the toll poor credit health takes...
Mr. Cooper Survey: Holidays Bring Spending Stress to Many Americans
We conducted a study for mortgage servicing company Mr. Cooper from November 1-3. The purpose of the research was to get a better understanding of...
Meet HENRY: Engel & Völkers Releases New Data Report on America’s Next Generation of Wealth
In partnership with Engel & Völkers Americas, we surveyed 1,003 respondents who fit into the category of High Earners Not Rich Yet (HENRY)...
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