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Does the Net Promoter Score Help or Hurt Your CX Program?
Does your organization use the Net Promoter Score method of monitoring customer loyalty?If it does, you may have a love-hate relationship with it....
6 Common Mistakes to Avoid When Opening a Business Bank Account
If you own a small business, you should open a business bank account to organize your finances. While this may seem like a simple task, it requires...
Small Business Banking App Seed Nixes Monthly Fee
ME-focused digital banking app Seed is getting rid of its monthly fee and will now be free for customers. The San Francisco-based fintech used to...
Evergage Writes the Book on Delivering 1:1 Personalized Experiences That Delight Customers and Grow Revenues
Evergage, the real-time personalization platform company, today announced the availability of its newly published book, "One-to-One Personalization...
Mission Control Marketing Publishes Original Research Identifying Marketing Channels That Influence B-to-B Sales
Mission Control Marketing, the essential agency partner to the CMO at mid-sized b-to-b organizations, today revealed new findings from its study...
Large Enterprises Not Prepared for Mobile Security, High Bandwidth
Mobility remains a top security concern for IT staff in the US, even as the borderless office continues to become a mainstream model—but confidence...
New Report Shows 80% of IT Workers Aren’t Confident They Can Protect Enterprise Mobile Traffic
iboss, provider of the first and only distributed gateway platform, announced today the findings of its Security in a Remote Access World report....
Four Ways Manufacturing Organizations Can Prepare For The Digital Transformation
In our April 2017 study for TriCore Solutions we asked 236 respondents who work in IT or Technology Implementation at companies with 250+ employees...
Connecting the Customer Dots Is Vital to Business
Most companies believe they make it a priority to really know their customers, but the perception of many consumers is that businesses don't make...
Social Media Listening: How PR Firms Satisfy Clients
Social media monitoring is one of the most critical factors determining executives’ satisfaction with their PR firms, new research reveals. Business...
Targeted Marketing and Machine Learning
From movies to markets, artificial intelligence (AI) is a hot topic. In the retail and marketing sector, the staff at PYMNTS reports, “Thanks to an...
Communicators to Communicators: New! 3-Minute C2C Insights Videos from CommunicationsMatch™
Life lessons, the value of professional development and agency economics are the focus of our Communicators to Communicators (C2C) Insights Videos...
Instant Financing Impacts Online Furniture Sales
The presence of instant financing options on retail websites can help spur online furniture sales, according to payment provider Klarna. Klarna,...
Three Considerations for Optimizing Your Hybrid Cloud Environment
Cloud adoption is on the rise. According to a recent Gartner prediction, the worldwide public cloud services market will grow 18 percent in 2017 to...
Pet Care Pro Quarterly – Q2 2017
Why do pet owners make certain pet care decisions? The recently released National Pet Owner Preferences Study reveals why “pet parents” spend their...
The Importance of Personalization in the B2B Buying Journey
Imagine you’re a marketer about to begin researching a new martech solution for your organization. To get started, you’ll need to assess whether...
Survey Shows Majority of Organizations Moving to Cloud or Considering Cloud Adoption
Organizations across industries are unanimously adopting the cloud, or are considering doing so, according to a new study* conducted by TriCore...
Don’t Be Shy: Explicit Customer Data Essential For CX Success
A full 96% of digital marketers say personalization advances customer relationships, according to a new study from Evergage and Researchscape...
Recommended Just For You: The Power Of Personalization
Personalization is a popular trend that enhances the customer experience. It starts with knowing the customer — or maybe a better way to say it is...
Many Firms Struggle to Use Customer Data Effectively
Organizations continue to pour money into big data and analytics to better understand customers, but in many cases there remains a large gap between...
National Survey Shows Instant Financing Will Drive Business To Online Retailers
American consumers appear to be warming up to instant financing options when purchasing goods and services online. According to a new national...
The Consumer Behaviors Shaping the Next Generation of Mobile Experiences
We’re living in the golden age of user experience. Startups are upending entire industries with their focus on simplicity, while traditional...
Consumers Want Retailers to Get More Personal
Personalizing messages are the way to a consumer’s heart—and wallet—as shoppers now expect not only to engage with a retailer when and where they...
Evergage Dives Into State Of The Personalization Space
In a post-Amazon, increasingly online ecosystem, personalization has become a key feature for online consumer-facing companies (and for their...
Recommendation Engines – A Leading Ecommerce Trend
The rapid development of Internet has not only transformed traditional customers into e-clients, but also gave them unlimited access to information....