New Survey – Is “Quiet Constraint” Quiet Quitting’s New Rival?

New Survey – Is “Quiet Constraint” Quiet Quitting’s New Rival?

For the learning and engagement platform Kahoot! we conducted a survey from August 18 to September 12, 2022. The 1635 respondents were U.S. workers employed in firms with 250+ employees who gave us a better understanding of the challenges they have been encountering...
Emergn Study Reveals Workplace Training Programs Lack Effectiveness and Alignment with Skills Employees Want Most

Emergn Study Reveals Workplace Training Programs Lack Effectiveness and Alignment with Skills Employees Want Most

Our study for Emergn “The Pursuit of Effective Workplace Learning” was recently released after being conducted between July and August 2022. The study, for which we asked over 1200 professionals in the US and UK their thoughts on how businesses can better...
Industry Research : ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers

Industry Research : ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers

Our study “Is the Future of Service at Home?” for ASAPP, an AI Cloud company, was recently published. Conducted from March to April 2022, we queried 572 Customer Support, Sales and Technical Agents who live and work in the United States their feelings...