Industry Research : ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers

Industry Research : ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers

Our study “Is the Future of Service at Home?” for ASAPP, an AI Cloud company, was recently published. Conducted from March to April 2022, we queried 572 Customer Support, Sales and Technical Agents who live and work in the United States their feelings...
To Zoom or Not To Zoom: When Clients Want (and Don’t Want) to Videoconference

To Zoom or Not To Zoom: When Clients Want (and Don’t Want) to Videoconference

Our 2021 study for Uniphore was cited in an article about workers feelings towards Zoom, and how the current state of meetings have been effected in the past few years. “In a 2021 survey by Researchscape International, 39 percent of U.S. respondents said they...
Public Safety Personnel Face Challenges Responding To Crisis Situations: Report

Public Safety Personnel Face Challenges Responding To Crisis Situations: Report

We conducted the 2022 Survey Report: Public Safety Trends for Rave Mobile Safety, which was recently released. This study asked 273 first responders or emergency professionals between December 2021 and January 2022 about the difficulties they are facing on the job. As...