Bad Survey Goals — and Better Approaches

Market research is often reduced to two methods: surveys and focus groups. Of these, surveys are by far the most popular, thanks to the relative ease with which they can be conducted using free editions of online survey systems. Yet the headlong rush to conduct...

The Factor Analysis, Cluster Analysis Combo Platter

Recently a client asked us to do a factor analysis prior to a cluster analysis. A what before a what?! Cluster Analysis Let’s start with cluster analysis. Ray Poynter has two great introductions that he has written over the years– Five tips about segmentation in...