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Industry Research : ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers
Our study "Is the Future of Service at Home?" for ASAPP, an AI Cloud company, was recently published. Conducted from March to April 2022, we queried...
Briefing: Measuring the impact of the COVID-19 Economy on AI/ML Projects and Teams
The current COVID-19 pandemic currently threatens economies with major disruptions and uncertainties. In this volatile economic environment,...
AI-Powered Chat and Cognitive Search Personalize Fast Customer Self-Service
...A 2019 study of 314 marketing professionals by Evergage and Researchscape International found that major retailers, such as Carhartt and Zumiez,...
Emergn Study Reveals Workplace Training Programs Lack Effectiveness and Alignment with Skills Employees Want Most
Our study for Emergn "The Pursuit of Effective Workplace Learning" was recently released after being conducted between July and August 2022. The...
Industry Research : ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers
Our study "Is the Future of Service at Home?" for ASAPP, an AI Cloud company, was recently published. Conducted from March to April 2022, we queried...
IT Professionals Reveal Cloud Data Platform Highs and Lows of 2021
Our Cloud Data and Analytics Survey for ChaosSearch was recently published. For this study we interviewed 1,020 U.S. IT professionals, working in...
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On the 50th Anniversary of the First Mobile Phone Call, New Study Finds People Would Rather Give Up Almost Anything Than Their Phone
We were recently commissioned by Sinch to conduct a survey of 1076 mobile phone users between March 24-26 to better understand the evolving role...
Trucking Fleets Need Convincing Driver Safety Can Drive Revenue, Survey
For trucking safety company Motive, we conducted a survey [PDF] of 1100 truck fleet owners in March 2023 to better understand their priorities. The...
Sponsored Content Fills Journo Gaps
V2 Communications recently released their report, the V2 2023 State of Sponsored Content, for which we conducted a study of 1,401 US consumers to...
Survey Finds COVID-19 and Student Mental Health Top List of Safety Concerns at K-12 Schools, Colleges and Universities
Our study for Rave Mobile Safety was released as the 2021 Crisis Communication and Safety in Education Survey. The study asked 642 individuals...
Global Hiring Survey Reveals Renewed Focus on DE&I and Hiring Innovation
For video interviewing, assessments, chatbot and recruiting automation technology company HireVue, we conducted a worldwide study of 1,142 hiring...
Why New Survey That Shows Low Public Confidence In States To Distribute Covid-19 Vaccine Is A Wake-Up Call For Business Leaders
Our recent survey for Rave Mobile Safety was recently highlighted in an article. The study, which was conducted in late December 2020 and early...
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Symphony “Workplace Confidential” Survey: Today’s Casual Workforce Creates Major Security Risk for Employers
Symphony Communication Services, LLC, the leading secure team collaboration platform, today released the results of its Symphony Workplace...
Evergage Doubles Revenues for Third Straight Year, Delivering Personalization to More Than 3 Billion People
According to Evergage's fourth annual study, "2017 Trends in Personalization," conducted with Researchscape International, nine of out 10 marketers...
Evergage Says Majority Of Brands Use Personalization
According to Evergage’s “2016 Trends in Personalization” report, 85 percent of marketers are using personalization this year. Conducted with...
MIL-OSI: Microbusinesses at Risk: 1 in 4 Report Not Receiving Payments or Waiting Over a Year to Be Paid, Wave Survey Finds
In our recent survey for all-in-one money management solution for small businesses Wave, we found that over 70% of microbusinesses have struggled,...
3 in 4 Teens Lack Knowledge and Confidence in Personal Finance
A recent article was published in response to our survey for Greenlight, fielded between February 26 and March 2, 2021, among 1,029 respondents in...
Not Everyone is Feeling the Recovery: The Economy as Told By 8 Charts
The COVID-19 coronavirus has had a serious impact on many American's lives, as a poll conducted by Researchscape of 3,113 US adults found that only...
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