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Industry Research : ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers
Our study "Is the Future of Service at Home?" for ASAPP, an AI Cloud company, was recently published. Conducted from March to April 2022, we queried...
HR Leaders Challenged in Addressing Employee Mental Health Needs
We recently released a study for Uprise Health, a leading digital mental health company, which found that human resources (HR) leaders are finding...
9 out of 10 Marketers Deploy Personalization to Improve Customer Experiences, According to New Evergage Study
(Updated to reflect new citation April. 19, 2022) As organizations seek to drive better relationships with their customers and prospects across...
VisitPay Finds Medical Bills are High Stress, Low Priority in COVID Era
Updated to include recent citations. We surveyed 1661 US consumers from November 10-13, 2020 for VisitPay, in order to get a better understanding of...
ECI Reveals Insights From Home Builder Survey
We conducted a Residential Home Construction Industry Survey for ECI to gauge the challenges faced by home builders in the past few years, and their...
Contractors: Download the 2022 Homeowner Survey Report
On behalf of ArcSite we conducted a survey of 1,000 homeowners about their past experiences with contractors. The study, which can be downloaded for...
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Finding PR and Communications Agencies: New Report Highlights Agency Search & Hiring Best Practices in $15 Billion Industry
What do large companies and associations do when they hire public relations agencies on which they will spend $15 billion a year? Three-quarters of...
Report: Technology Boosts Small Pet Services Businesses
Small business owners in the pet services industry—groomers, kennels, etc.—who prioritize technology and digital solutions have an advantage in...
The Impact of the Agency Selection Process on PR Programs and Outcomes
While public relations trade media and organizations do a good job tracking and recognizing agency new business wins, agency/client programs and...
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Email’s Still the Most Common Channel for Personalization, but Efforts Remain Fairly Basic
More than three-quarters (77%) of marketers are personalizing their email marketing, which, joined by websites (52%), are the only channels in which...
Evergage Doubles Revenues for Third Straight Year, Delivering Personalization to More Than 3 Billion People
According to Evergage's fourth annual study, "2017 Trends in Personalization," conducted with Researchscape International, nine of out 10 marketers...
Connecting the Customer Dots Is Vital to Business
Most companies believe they make it a priority to really know their customers, but the perception of many consumers is that businesses don't make...
Navigating The Medicare Maze
We conducted an Annual Enrollment Period survey for Connie Health. This study asked 1129 US seniors on Medicare or Medicaid between September 15 to...
Survey Reveals Gaming Industry’s Achilles Heel: Lack of Modern Support for Console
We conducted a survey of 544 US gamers from August 29 to September 5 for Helpshift to better understand the frustrations that stem from lackluster...
Navigating the Grocery Aisle: How Rising Food Prices are Shaping Consumer Behavior
For FINN Partners we conducted a study of 1,089 participants from April 29 to May 1. The topic of this survey was to examine the shopping habits of...