Tell Me What You Want, What You Really, Really Want

Annie Pettit of Conversition, in a presentation at ESOMAR 3D 2011, set out to demonstrate that you can use social media to prove more people like bank fees than cookies. All you have to do is get the analysis wrong by making some common mistakes. When designing social...

Review of a Decade of Netnography Research

In an ESOMAR 3D 2011 presentation, Gregor Jawecki of HYVE reviewed the past decade of netnography research to understand its implications for future social media analysis. What is netnography? “Netnography uses natural occurring and openly accessible consumer...