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Survey – 49% of Consumers Believe Brands Are Neglecting In-App Customer Support

Survey – 49% of Consumers Believe Brands Are Neglecting In-App Customer Support

by Logan Mine | Aug 3, 2022 | Consumer Surveys, E-Commerce Surveys, In the News

We recently conducted a survey for Helpshift, a company that assists with in-app customer service and user support for mobile-first brands. Between February 14 to 17, 2022, 1,015 US respondents gave their input on the steps that mobile-first app developers should be...

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