by Jeffrey Henning | Nov 1, 2023 | Consumer Surveys, Education Surveys, Games Industry Surveys, In the News
We conducted a survey of 544 US gamers from August 29 to September 5 for Helpshift to better understand the frustrations that stem from lackluster support. A majority of players (62%) confirmed that player support for console games is outdated, and additionally 33%...
by Jeffrey Henning | Aug 3, 2022 | Consumer Surveys, E-Commerce Surveys, In the News
We recently conducted a survey for Helpshift, a company that assists with in-app customer service and user support for mobile-first brands. Between February 14 to 17, 2022, 1,015 US respondents gave their input on the steps that mobile-first app developers should be...
