Our study for Anyline, Last-Mile Delivery: Customer Perception Report 2022, was recently released. We conducted this study between Feb. 14 to 17, 2022 and asked 1,015 U.S. consumers about their growing preference for online orders and purchases in a COVID-19 marketplace. The increasing prevalence of online orders, however, has led the majority of U.S. shoppers to face delivery disruptions in the last mile. “Anyline’s survey uncovered that close to half (44%) of consumers say delivery timeframes are slower since the start of the pandemic”. This worrying statistic has led to consumers seeking new shopping outlets, with 76% stating that a poor delivery experiences could influence their future purchasing decisions.
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