by Jeffrey Henning | Aug 3, 2022 | Consumer Surveys, E-Commerce Surveys, In the News
We recently conducted a survey for Helpshift, a company that assists with in-app customer service and user support for mobile-first brands. Between February 14 to 17, 2022, 1,015 US respondents gave their input on the steps that mobile-first app developers should be...
by Jeffrey Henning | Aug 1, 2022 | Consumer Surveys, E-Commerce Surveys, In the News, Logistics/Supply Chain Surveys, Travel Surveys
Our study for Anyline, Last-Mile Delivery: Customer Perception Report 2022, was recently released. We conducted this study between Feb. 14 to 17, 2022, and asked 1,015 U.S. consumers about online purchases. The increasing prevalence of online orders has led many U.S....
by Jeffrey Henning | Jul 27, 2022 | AI and Machine Learning Surveys, B2B Surveys, Cloud Platform Surveys, Featured Brands, Finance Surveys, In the News, Small Business Surveys
In May, we partnered with Act! to survey 1,146 U.S. small and medium-sized business owners and managers. The study was conducted to better understand how their usage of customer relationship management (CRM) and marketing automation solutions have impacted their...
by Jeffrey Henning | Jul 21, 2022 | Employee Surveys, In the News, Major Media, Security Surveys
We conducted a study for Rave Mobile Safety to get a better understanding of the risks posed by severe weather conditions in the US. The 2022 Natural Disaster and Severe Weather Preparedness was conducted in June 2022, asking 1,071 adults in the US to better...
by Jeffrey Henning | Jun 29, 2022 | Consumer Surveys, Education Surveys, In the News, Training and Coaching Surveys
For the NSHSS we conducted the 2022 Career Interest Survey [PDF] of 11,495 Gen Z students from across the US to better understand their feelings on career choices, higher education, and travel. The study found that a majority of students (70%) want to travel outside...
by Jeffrey Henning | Jun 27, 2022 | AI and Machine Learning Surveys, B2B Surveys, Business Intelligence and Data Analytics Surveys, Cloud Platform Surveys, Employee Surveys, In the News, Travel Surveys
Our study “Is the Future of Service at Home?” for ASAPP, an AI Cloud company, was recently published. Conducted from March to April 2022, we queried 572 Customer Support, Sales and Technical Agents who live and work in the United States their feelings...
