Surveys are Dead, Bad, Mobile

Here are five of the most retweeted links on the Twitter #MRX communitythis week, four of which touch on challenges with surveys.   Are surveys a thing of the past? – Ray Poynter recently led a brainstorming session on the future of market research: When the...

Still Crazy After All These Years

For my wife’s birthday, I took her to see Paul Simon when he came to Boston a few weeks ago. His concert got me thinking that there may not be another artist who has had at least one hit single in each decade starting with the 1960s. Few musicians adapt with the...

Brand Preference vs Market Share

Recently we were reporting the results of a survey on brand preference. The customer’s first reaction was that the data was wrong – “I know Brand Y has nowhere near that market share,” he said.   He was right: Brand Y was a regional player with single-digit...

The Survey Is Dead, Long Live The Survey

It has become fashionable to say that the survey is dead. Ray Poynter, founder of The Future Place, and as passionate a public speaker as we have in market research, interrupted a measured defense of survey research with the cry of “Rubbish!” Ray said that he expects...