The Survey Is Dead, Long Live The Survey

It has become fashionable to say that the survey is dead. Ray Poynter, founder of The Future Place, and as passionate a public speaker as we have in market research, interrupted a measured defense of survey research with the cry of “Rubbish!” Ray said that he expects...

Taking the No Out of Innovation

Mike Brown of The Brainzooming Group spoke at today’s AMA virtual event, “Changing the Game: Innovations for Future Success”. Innovation is “a fundamental, valuable improvement relative to the status quo”, yet – despite the importance of innovation – many...

Beyond Traditional Data Collection

When you think of “data collection,” you typically think of focus groups, mall intercepts, CATI, IVR, OMR and the like. One of my mentors early on taught me to look for unconventional sources of data to answer client questions, and her advice is more useful than ever...

Are Brands People Or Religions?

Nothing is more nebulous in marketing than brands. What are they? Why do people adopt one brand over another? What makes people brand loyal?It’s not like we evolved to relate to brands. Heck, we weren’t even intelligently designed to relate to brands. After all,...