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Many Companies Have Never Tested Their Response To Weather-Related Crises: Survey
We conducted a study of 578 full-time employees from various industries across the U.S. for Rave Mobile Safety's annual "Workplace Safety and...
Act! Released Findings On the Role of CRM in Today’s SMBs
In May, we partnered with Act! to survey 1,146 U.S. small and medium-sized business owners and managers. The study was conducted to better...
Industry Research : ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers
Our study "Is the Future of Service at Home?" for ASAPP, an AI Cloud company, was recently published. Conducted from March to April 2022, we queried...
Money Tops COVID as Leading Concern for International Travelers
On behalf of Wise, we polled 2,221 U.S. and Canadian adult (age 18+) consumers in May 2022 about their attitudes towards and plans for international...
Where Does Gen Z Want to Work? Spotify, It Turns Out
We conducted the 2022 Career Interest Survey [PDF], the 13th overall, for the National Society of High School Scholars. This study of over 11,495...
A Nation of Gamers: Two Thirds of Americans Play Games Each Week
We conducted a survey of 1,074 U.S. adults from April 22 to 24, 2022 for Troy Press to get an understanding of their gaming habits. The study...
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What Consumers Think About Loyalty and Rewards
...The report addresses top challenges facing CPG brands and retailers, including grocery and convenience stores and examines how they can improve...
Guest Blog: Shock and Awe – A Guide to Creating A Customer Experience They’ll Talk About For Life
...According to a Researchscape International study, the top benefits of personalization include, improved customer experience (55%), improved...
New RFP Research Provides Insights on Winning and Keeping Agency Clients
New research from RFP Associates and CommunicationsMatch with support from Researchscape and the Institute for Public Relations delivers valuable...
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Brands in Retail and E-Commerce Want to Create a Personal Customer Experience — but Are Not There Yet
...In which channels do marketers apply services that create a personal experience for the customers? More than half of them use personalization in...
Email Personalization Tactics
More than three-quarters (77%) of marketers are personalizing their email marketing, which, joined by websites (52%), are the only channels in which...
5 AI-Powered Apps To Deliver More Personalized Experiences
When mass media was invented, increasing its levels of personalization always seemed like an enormous task. How can you speak more directly to an...
U.S. Institutions Report Continued International Student Growth
We conducted a survey for Champlain College Online in the Summer of 2023, with 2083 US adult respondents. This study aimed to understand opinions...
Data Reveals New Insights on Online Higher Education Post-Pandemic
We conducted a survey for Champlain College to get an understanding of how public perception towards online higher education has changed as a result...
Navigating The Medicare Maze
We conducted an Annual Enrollment Period survey for Connie Health. This study asked 1129 US seniors on Medicare or Medicaid between September 15 to...