by Jeffrey Henning | May 13, 2017 | In the News
Personalization is a popular trend that enhances the customer experience. It starts with knowing the customer — or maybe a better way to say it is remembering the customer. I stayed at a hotel last year, and when I was checking out I mentioned how nice the room was....
by Jeffrey Henning | May 12, 2017 | Uncategorized
According to an online study, fielded by Researchscape International on behalf of Klarna North America (www.klarna.com), American consumers appear to be warming up to instant financing options when purchasing goods and services online. Three quarters (75 percent) of...
by Jeffrey Henning | May 12, 2017 | Blog
Researchscape surveyed 100 U.S. executives regarding their organization’s experience with the PR firm it has on retainer. The survey measured the big picture of customer experience, satisfaction, and loyalty. It compared overall satisfaction with a variety of...
by Jeffrey Henning | May 11, 2017 | Consumer Surveys, Cybersecurity Surveys, In the News, Security Surveys
Talend (NASDAQ: TLND), a leader in cloud and big data integration software, announced the results of an international consumer and IT business survey that uncovers a startling gap between customer expectations, and the reality of what organizations are currently...
by Jeffrey Henning | May 9, 2017 | Uncategorized
While credit cards remain the dominant way to pay online in the U.S., some merchants are beginning to give their customers the option to pay in installments and/or offer credit. And, according to new research, these retailers are on the right track. Three-quarters of...
