AOL’s TechCrunch: #26 on the Researchscape 50

Coming in 26th of the Researchscape 50 — the most mentioned sites on the #MRX Twitter channel — is the AOL site TechCrunch. TC is “obsessively devoted to profiling startups, reviewing new Internet products, and breaking tech news.” Some of...

ESOMAR: #28 on the Researchscape 50

Coming in 28th of the Researchscape 50 — the most mentioned sites on the #MRX Twitter channel — is ESOMAR’s website. With over 4,900 members in more than 130 countries, ESOMAR is the most international of all the research organizations. Researchers share links to its...

The Wall Street Journal: #29 on the Researchscape 50

Coming in 29th of the Researchscape 50 — the most mentioned sites on the #MRX Twitter channel — is Dow Jones & Company’s premier newspaper,The Wall Street Journal. Out of the wealth of business news and commentary that the Journal provides, researchers find most...

Implementing a Customer Experience Index

Since 2007, Forrester has published the CXi (originally abbreviated CxPi), a Customer Experience Index that measures the experience a company provides consumers across dimensions of usefulness, accessibility (ease of use) and emotional engagement. Forrester reports...