Implementing a Customer Experience Index

Since 2007, Forrester has published the CXi (originally abbreviated CxPi), a Customer Experience Index that measures the experience a company provides consumers across dimensions of usefulness, accessibility (ease of use) and emotional engagement. Forrester reports...

MediaPost: #30 on the Researchscape 50

Coming in 30th of the Researchscape 50 — the most mentioned sites on the #MRX Twitter channel — is MediaPost Communications’s site, MediaPost. It provides directories, news and blogs to a community of media, marketing and advertising professionals. Some of MediaPost’s...

Face Group’s Blog: #33 on the Researchscape 50

Coming in 33rd of the Researchscape 50 — the most mentioned sites on the #MRX Twitter channel — is Face Group’s blog. Staff from the co-creation agency Face write extensively about brands, social media and research. Some of Face Group’s top #MRX posts from the past...