Satisfaction with Market Research Providers

For the 20th edition of the GreenBook Research Industry Trends Report, we followed up our research into panel satisfaction by looking at provider satisfaction. The GRIT study was an online survey fielded in Q3 and Q4 of 2016 and collecting 1,583 responses from...

The Forecast for Market Research Automation

The GreenBook team and assorted volunteers are now hard at work on designing the next wave of this twice-annual study state of the research industry. Which reminded me that, for the 19th edition of the GreenBook Research Industry Trends Report, I had documented the...

Bad Survey Goals — and Better Approaches

Market research is often reduced to two methods: surveys and focus groups. Of these, surveys are by far the most popular, thanks to the relative ease with which they can be conducted using free editions of online survey systems. Yet the headlong rush to conduct...

The Factor Analysis, Cluster Analysis Combo Platter

Recently a client asked us to do a factor analysis prior to a cluster analysis. A what before a what?! Cluster Analysis Let’s start with cluster analysis. Ray Poynter has two great introductions that he has written over the years– Five tips about segmentation in...

Sample Site-Feedback Questionnaires

For an ad-supported website that was losing market share to competitors, Researchscape streamlined the Web Acceptance Model and updated it to follow question-design best practices. (Castañeda, J. Alberto, Francisco Muñoz-Leiva, and Teodoro Luque. “Web Acceptance...