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Act! Released Findings On the Role of CRM in Today’s SMBs
In May, we partnered with Act! to survey 1,146 U.S. small and medium-sized business owners and managers. The study was conducted to better...
Industry Research : ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers
Our study "Is the Future of Service at Home?" for ASAPP, an AI Cloud company, was recently published. Conducted from March to April 2022, we queried...
HR Leaders Challenged in Addressing Employee Mental Health Needs
We recently released a study for Uprise Health, a leading digital mental health company, which found that human resources (HR) leaders are finding...
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Tony Bickel: Wisconsin Cares About Kids
Our study conducted for the National Parents Organization and Wisconsin for Children and Families was featured in an article for the Chippewa...
Many Parents Skipping Mall Santa Visit in 2021, But Unconcerned Over Toy Shortage, Survey Finds
Our study for Zuhoo, the leading virtual Santa company, found that nearly half of parents who celebrate Christmas are planning to cancel their visit...
Exactly What Online Shoppers Value Most Within Their Favorite Retailer
For Zoovu, a consumer personalization company, we conducted The Humanizing Digital 2020 Report, which surveyed 1077 consumers between the ages of...
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Symphony “Workplace Confidential” Survey: Today’s Casual Workforce Creates Major Security Risk for Employers
Symphony Communication Services, LLC, the leading secure team collaboration platform, today released the results of its Symphony Workplace...
1 in 4 Workers Are Aware Of Security Guidelines – but Ignore Them
An alarming percentage of workers are consciously avoiding IT guidelines for security, according to a new report from Symphony Communication...
Institute For PR Research Calls For Clients To Complete Survey On Agency Search
The Institute of Public Relations Research is working with consulting firm RFP Associates to conduct what is believed to be the PR industry’s first...
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Marketing and Sales Measurement Data Cleanliness Remains A Challenge
Marketing is becoming more data-driven, but the extent to which such efforts can achieve results is very dependent on the quality of the data at...
Consumer Expectations Report + Infographic
The amount of information, choice and technological opportunities that are available today make nearly everyone expect more. Customer expectations...
Global Expansion Meets Domestic and International Challenges
Most [U.S. small and medium businesses] are looking to increase their presences in China, the United Kingdom (U.K.), or Canada over the next 12...
Boxed Water™ National Survey Reveals Recycling Apathy Among Gen Z/Millennials
We conducted a survey of 1016 US adults from November 3-6 for Boxed Water™, to better understand the mindset today's adults have towards recycling....
Beyond the Hype: Unlocking The Power of Generative AI
Cloudinary recently released their State of Digital Media Report, for which we polled 360 web developers across 19 different countries between...
U.S. Institutions Report Continued International Student Growth
We conducted a survey for Champlain College Online in the Summer of 2023, with 2083 US adult respondents. This study aimed to understand opinions...