by Jeffrey Henning | Apr 27, 2019 | consumer-research, MRX Surveys
When Emailing Vendors, Clients Want Auto-acknowledgments and Same-Day Answers A fifth of American adults (22%) need to communicate with vendors or suppliers to the organization they work for. When these workers have to email a vendor, 41% report that it is extremely...
by Jeffrey Henning | Apr 25, 2019 | Blog, MRII
At IIeX North America in Austin, Stephen Thompson of Recollective, Tiffany Ng of Experian, and Holly O’Neill of Talking Business LLC shared five key success factors for Experian’s online community, voicesHUB, now going on its tenth year. Holly O’Neill was instrumental...
by Jeffrey Henning | Apr 25, 2019 | In the News
A new survey and research report from Symphony Communications Services, the global, secure, cloud-based, communication and content sharing platform company, shows that a quarter of UK and US workers (well 24 per cent to be accurate) routinely connect to networks they...
by Jeffrey Henning | Apr 25, 2019 | Uncategorized
At Loyalty360, we’ve been seeing, for quite a long time actually, that personalization is extremely important. In discussions we’ve had with thought leaders in the customer loyalty space, personalized marketing has come out as a goal that many brands are seeking. That...
by Jeffrey Henning | Apr 24, 2019 | In the News
Workers are comfortable sharingpersonal, sensitive and confidential information over chat platforms. They practice risky digital habits, and don’t care if their communications are leaked.Symphony Communication Services Workplace Confidential Survey, which polled over...
