Beyond Traditional Data Collection

When you think of “data collection,” you typically think of focus groups, mall intercepts, CATI, IVR, OMR and the like. One of my mentors early on taught me to look for unconventional sources of data to answer client questions, and her advice is more useful than ever...

Are Brands People Or Religions?

Nothing is more nebulous in marketing than brands. What are they? Why do people adopt one brand over another? What makes people brand loyal?It’s not like we evolved to relate to brands. Heck, we weren’t even intelligently designed to relate to brands. After all,...

Spies Like Us

The recent Russian spy ring was breathtaking in the sheer mundaneness of the resulting espionage. It was long term, deep cover, and most of the spies lived quiet domestic lives in the suburbs. Some had even married. Their reports were on everyday American life. To me,...