by Jeffrey Henning | May 19, 2021 | Consumer Surveys, E-Commerce Surveys, In the News, Major Media, Professional Service Surveys
For Coveo, we conducted the Relevance Report 2021 Ecommerce, which aimed to learn what areas ecommerce is succeeding and failing, as well as the areas in which online shopping needs improvement. The study surveyed 1988 US consumers in two waves, the first in December...
by Jeffrey Henning | Mar 13, 2021 | B2B Surveys, Consumer Surveys, Employee Surveys, In the News
We conducted a study for Coveo, a software firm focused on relevance platforms, in which we asked 1988 US consumers about their frustrations and challenges across Ecommerce, customer service, and employee experiences. The study found that 85% of respondents were not...
