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Consumers Frustrated With The Online Shopping Experience, Study Finds

Consumers Frustrated With The Online Shopping Experience, Study Finds

by Jeffrey Henning | May 19, 2021 | Consumer Surveys, E-Commerce Surveys, In the News, Major Media

For Coveo, we conducted the Relevance Report 2021 Ecommerce, which aimed to learn what areas ecommerce is succeeding and failing, as well as the areas in which online shopping needs improvement. The study surveyed 1988 US consumers in two waves, the first in December...
Workers Struggle With ‘Irrelevant’ Information Provided by Employers, Firm Says

Workers Struggle With ‘Irrelevant’ Information Provided by Employers, Firm Says

by Jeffrey Henning | Mar 13, 2021 | B2B Surveys, Consumer Surveys, Employee Surveys, In the News

We conducted a study for Coveo, a software firm focused on relevance platforms, in which we asked 1988 US consumers about their frustrations and challenges across Ecommerce, customer service, and employee experiences. The study found that 85% of respondents were not...

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