Have you ever called a customer service line in desperate need of assistance only to be greeted by an automated system?
Have you ever gone on a company’s website, and initiated live chat support (with what you thought was a real person) only to have a poorly programmed chatbot talk you in circles?
Unfortunately, I’ve been in both of these situations. I’m sure most people have been. And, I’m sure we can all agree that’s it’s frustrating…infuriating even.