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Chief Digital Officers Are More Secure In Their Jobs Than Often Assumed
Contrary to widespread thinking that the chief digital officer position has a short shelf-life, a large majority of business and IT professionals...
What Consumers Think About Loyalty and Rewards
...The report addresses top challenges facing CPG brands and retailers, including grocery and convenience stores and examines how they can improve...
Top 10 Obstacles for Personalization and How to Overcome Them
Personalization is no longer just a buzzword, but a critical part of online marketing and sales strategies for increasing sales and customer...
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Using Wearable FItness Devices
Forty percent of Americans, ages 18 or older, have used a wearable device for tracking their health, exercise activity or sports performance, and...
Small Business Banking App Seed Nixes Monthly Fee
ME-focused digital banking app Seed is getting rid of its monthly fee and will now be free for customers. The San Francisco-based fintech used to...
Connecting the Customer Dots Is Vital to Business
Most companies believe they make it a priority to really know their customers, but the perception of many consumers is that businesses don't make...
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New Survey of Texas Residents Reveals Chasm Between Decades-Old Child Support Laws and Public Opinion
We were commissioned by the National Parents Organization to conduct a statewide survey of 564 Texas residents from July 15-19, 2022. The study...
Survey – 49% of Consumers Believe Brands Are Neglecting In-App Customer Support
We recently conducted a survey for Helpshift, a company that assists with in-app customer service and user support for mobile-first brands. Between...
Visibility and Control are Consumers’ Priorities for Last-Mile Delivery
Our study for Anyline, Last-Mile Delivery: Customer Perception Report 2022, was recently released. We conducted this study between Feb. 14 to 17,...