A Decade of Continuous Innovation

A Decade of Continuous Innovation

As we celebrate our 10th anniversary since the founding of Researchscape, I have a newfound appreciation for our dedication to continuous innovation. At this point, our team has logged 2,128 suggestions for process improvements and implemented 825 of them in...
Yes/No Questions vs. All-That-Apply Questions

Yes/No Questions vs. All-That-Apply Questions

Sometimes you have to say “No” to yes/no questions. While yes/no questions are easy to write, they are not always the right question for a task. In part, this is because respondents tend to be agreeable and often select “Yes” by default. (This is called acquiescence...
The Case for Fully Labeled Scales

The Case for Fully Labeled Scales

Your client says that questionnaire you’re writing should ask your customers “What is your overall satisfaction with our product?” and should use a five-point scale. Sounds simple, you think to yourself, then go to write the question. Which format do you use? Like...