We conducted a study about the challenges posed by the increased use of video calls during the pandemic. Our survey for Uniphore asked 1,000 US consumers between the ages of 18 and 65 in July 2021 what challenges video calls have created: 39% of those surveyed stated that they spend far too much time during calls focusing on their camera, as opposed to what is being said. When it came to being understood by peers, 39% also felt that video calls had an adverse effect. Read the full story on CXOtoday.
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