10 Tips for Questionnaire Design

10 Tips for Questionnaire Design

When I’m reviewing a questionnaire, here are the top 10 things I remind my co-authors: Keep the respondent in mind – Write from their point of view, think of question order as a conversation, explain jargon, give them lists of choices that apply to them and allow them...
Using AI to Eliminate My Job

Using AI to Eliminate My Job

For ten years, I’ve been training an AI to do my job. Since I couldn’t hit up the neighborhood Jawas to buy an off-the-shelf droid, we have had to build our own AI. So far, I’ve broken up my job into 2,725 tasks, of which we’ve implemented 1,161. These tasks have...